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Frequently Asked Questions

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Q: What is physiotherapy?

A: Physiotherapy is the treatment of a physical ailment that may have been a result of an injury to muscles, ligaments, bones or joints. Physiotherapists are primary health care providers educated to assess, diagnose and provide treatment to individuals and help guide them through the recovery process. 

 Q: What will I need for my first appointment?

A: A doctor referral if you have one, and if you have private insurance such as Blue Cross, please have your insurance card with you. For MPI and WCB claims, you will need your claim number, date of accident and adjustor name if you know it. If you have a lower body injury, shorts or stretchy pants would be helpful. We can supply gowns if needed.

Q: Who covers the cost of physiotherapy?

A: Manitoba Public Insurance (MPI) covers physiotherapy if you have been in a car accident. www.mpi.mb.ca

Workers Compensation Board (WCB) covers physiotherapy if you have been injured at work. www.wcb.mb.ca

Extended health benefit plans personal or spousal or both. Some of these include: Blue cross, Great West Life, Green Shield. Each plan varies in amount covered and it is best to phone your insurance ahead of time to inquire.

Manitoba Health covers physiotherapy in a public setting such as hospitals or schools. There are usually long wait lists. You may want to go to a private facility for 1 or 2 visits to get started while waiting for the public system. We can assist you in transferring your documents over to the hospital once ready.

We also accept cash, cheque, debit, Visa and Mastercard. Please note that you can save your receipts for income tax purposes.

Q: What do I need to know for my first appointment?

A: When you schedule your first appointment we  will have some basic paperwork to fill out that may take a few minutes. Details such as your name, phone number and nature of the visit will be required. We can email the forms ahead of time to be filled out, so it is already to go for your first appointment. We can provide shorts and gowns if needed. The physiotherapist will start with a detailed history, then conduct an objective exam and educate you on the findings of the objective exam and the working diagnosis. Next the physiotherapist will discuss the treatment plan and begin treatment and provide exercises if appropriate on the first visit. Please allow one hour for the initial appointment and 45min to one hour for all subsequent visits.

Q: What kind of physiotherapy treatment can I expect?

A: Your treatment provided will be determined based on the medical history, nature of the injury, and detailed biomechanical exam. Depending on your specific needs, treatment may include one or a combination of the following:

  • Education regarding your condition
  • Acupuncture
  • Cupping
  • Manual therapy such as joint mobilizations or massage
  • Modalities such as therapeutic ultrasound, EMS (electronic muscle stimulator), hot and cold packs, and TENS (transcutaneous electrical nerve stimulation)
  • Manual traction
  • Stretches
  • Exercises

Q: How many treatments do I need?

A: On your first appointment your physiotherapist will go over a treatment plan with you. We understand your time is important. It is always our goal to provide quality care and education to have you need as little appointments as possible.

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To find out more or to arrange an appointment with us please call us at 204-250-6146 or send an e-mail to [email protected]